The information below represents "Frequently Asked Questions" regarding basic features and capabilities of this Provider Portal. Please review these questions or contact us directly if you need further assistance.

What if I forgot my password?

There is a simple password reminder feature for instances when you may not remember your account information. Click "Forgot Your Password" and provide the e-mail address that you used when you registered. A temporary password will be sent to this e-mail address. Once you log in with the temporary password, you will be required to change your password (standard password policy applies). The temporary password will be good for only one log in.

Click Here to Retrieve Password

Tips for using this website:

The information below represents "Frequently Asked Questions" regarding the basic features and capabilities of the online support system. Please review these questions and contact us directly if you need further assistance.

How do I register for access?

It's quick and simple to register for access to the Provider Portal. Simply complete and submit the registration form for review and approval. Once Janssen CarePath verifies all registration information, your account will be activated. You may be contacted in order to verify all registration information. This process may take up to 1 business day.

If you have already used the Janssen CarePath support services via telephone or fax, then you may already be registered for access to this portal. You can simply call toll free 877-CarePath (877-227-3728) to request your username and password.

How do I verify a patient's coverage?

Initial patient benefit investigations as well as patient insurance re-verifications can be submitted online by selecting the "Verify Insurance" menu option and then "Full Benefit Investigation (BI)". Please provide patient information and current insurance information. Your Site Coordinator will then research the patient’s coverage. If you have opted in to receive the results of the benefit investigation by fax, then a Verification of Benefits (VOB) will be faxed to you. If you have opted in to review the VOB through the portal, then you can log back in to review the results. You can also request a benefit investigation by mailing or faxing the Benefit Investigation Form (XARELTO®, INVOKANA®, INVOKAMET®, INVOKAMET®XR ) to Janssen CarePath.

Click Here to Verify Coverage (you must be logged in to access this page).

What's the status of my Benefit Investigation Request?

Once you log in, you can determine the status of any benefit investigation request by selecting the patient from the drop-down menu in the top navigation bar. Click on the "Verify Insurance" menu option and then "Benefit Investigation Status" to view the status of the benefit investigation request.

Is this site secure?

The Support Center site uses a digital certificate from Verisign. This provides the highest level of encryption available, 128 bit. This ensures that all information is secure when traveling between your browser and the web server. This means that we maintain the confidentiality of the personal information that you enter on this site.

How do I contact the Support Team?

The Provider Portal support team is available Monday through Friday from 8 AM to 8 PM ET by calling toll free 877-CarePath (877-227-3728). The team can also be reached by sending an electronic message using the "Contact Us" form provided in the Help menu. The team will receive the request during normal business hours and will contact you as soon as possible.

Click Here to Contact Us